You’re at the airport and standing near the luggage carousel, waiting for your checked bags to appear. Minutes have passed, and the last few luggage bags are being picked up by their owners. Dread slowly paralyses you as you realise that the last bag isn’t yours, and your own luggage is nowhere to be found. You head to the customer service counter to enquire about your missing bags. The agent informs you after a while that the airline has misplaced your luggage. Now try to keep your cool–it’s not the end of the world. Instead of shouting at the agent who’s just trying to help you, remember these tips instead: